TEME MUGS · WEBSITE INFORMATION
Returns & Refunds Policy
Updated 9 November 2026 · Contact Dan for questions about this notice.
B2B order issues
The site is a B2B catalogue and inquiry resource. It does not offer an online checkout or a universal retail return program. A custom or bulk order needs its own agreed specification and commercial terms. This notice explains useful information for raising an issue; it does not impose an unverified return deadline or exclude rights that may apply.
Identify the agreed reference
For a concern about a product, identify the order, product version, approved sample or specification and the difference observed. Distinguish an appearance reference from a sample accepted for the order. Where several colors or artwork versions are involved, state which ones are affected.
Report damage or nonconformity
Contact Dan at dan@nbdho.com with an explanation, affected quantities and relevant photographs or documents. Packaging views and delivery records can help explain transport-related damage. Provide information relevant to the issue and avoid sending unrelated personal data or financial credentials.
Review and possible outcomes
The appropriate response depends on the facts, the agreed product and transport responsibilities, and applicable requirements. A replacement, credit, refund or another approach should not be assumed before the issue is reviewed and the relevant parties confirm the arrangement. This page does not promise a universal remedy or decision time.
Returns and handling arrangements
Before sending goods back or arranging a chargeable action, contact Dan to discuss the applicable procedure and responsibilities. This notice does not supply an unverified return address, promise free return freight or instruct you to destroy goods. Retain the records needed to explain the issue while the next action is clarified.
Order terms and rights
Check the actual agreement for inspection, notification, evidence and resolution requirements. No default number of days or blanket no-refund rule is created here. Where a legal question affects your position, obtain advice appropriate to the transaction rather than relying on a general website notice.
Contact
Email Dan at dan@nbdho.com or call +86 13175950758. Include enough information to identify the order and the question. The Shipping Policy describes the shipment information useful when discussing delivery-related matters.