TEME MUGS · WEBSITE INFORMATION
Shipping Policy
Updated 9 November 2026 · Contact Dan for questions about this notice.
Scope of shipping information
This website supports B2B product inquiries rather than a shopping-cart delivery service. It does not publish a universal shipping rate, delivery timetable or list of guaranteed destinations. Shipping arrangements need to be discussed for the selected ceramic mug order and confirmed in the relevant written documents.
Confirm the product and destination
Provide the product reference, quantity by variant, intended packing and delivery location. A port, distribution warehouse and final retail address are different destinations for planning purposes. Identify any receiving or handling requirements and distinguish a target date from a delivery commitment that has been accepted.
Packing and shipment data
The packing configuration should be reviewed with the actual mug, including handle and rim protection. Carton quantities, dimensions and weights need to come from the proposed pack. A retail gift box is not automatically sufficient transit protection. The Packaging & Shipping guide explains questions to take into the review.
Freight, insurance and delivery terms
Ask which transport, handling, insurance and import-related responsibilities are included in a proposal. If a trade term is used, confirm the rule and named place. This page does not state that FOB, CIF, DDP or any other basis is available for every project, and it does not promise duty-paid supply.
Schedules and charges
Production readiness, dispatch and transit are separate stages. Estimates depend on the product, packing, route and arrangements concerned. Confirm timing assumptions, charges, exclusions and quotation validity for the order. No fixed number of days, free-shipping offer or transport guarantee is created by this notice.
Customs and documentation
Discuss the documents, importer role, duties, taxes and other responsibilities relevant to the agreed arrangement. Applicable requirements vary by transaction and destination. Obtain appropriate advice where needed instead of treating a general website description as a customs or tax determination.
Damage, discrepancies and questions
If an issue arises, identify the order, affected items and quantities, and retain relevant packaging photographs and delivery records where available. Contact Dan to discuss the facts and the applicable agreed process. Notification periods, responsibility and any remedy must be checked for the actual order; this page does not invent a universal claim window.
Contact
For a shipping inquiry, email Dan at dan@nbdho.com or call +86 13175950758. Include the product, quantity, proposed pack and destination. Read Returns & Refunds for the information useful when raising an order issue.